It seems the MEM community got surprised with the other license requirement for the new Intune Remote Assistance solution integrated with the admin center. Microsoft already announced that this comes with an additional premium price over existing EMS or M365 E3/E5 licenses. How to Install Intune Remote Help Application Using Intune HTMD Blog () I did review the Teamviewer remote assistance solution (more details at the bottom of this post) integrated into Intune MEM admin center portal. The current remote assistance solution from Teamviewer needs additional integration and connectivity to Teamviewer servers. The Teamviewer solution comes with additional license charges. Microsoft already has a third-party integrated solution ( Teamviewer) for remote assistance or remote control from the MEM admin center portal. If it is not immediately displayed, wait some time and make sure that you have a good internet connection.ĩ) When asked to allow Skynamo Support access, please click "Accept" or "Allow".Microsoft announced a New Intune Remote Help Solution available with Intune MEM admin center from Microsoft.
Your ID should be displayed when you enter the Quicksupport App. This article explains how this is done.Ĥ) Install and Accept all the permissions.ĥ) When it finished downloading, select "Open"Ħ) If you are prompted for additional downloads, please install:ħ) Please "Open" when installed, if prompted to uninstall another existing app, select "uninstall" (this overrides the incorrect version).Ĩ) Now, simply access the QuickSupport application and inform the support person of your TeamViewer ID. You simply need to ensure that Teamviewer Quicksupport is already installed on your device.
This enables our teams to assist you while seeing the screen of your device, which removes confusion and saves you time. Skynamo support has a mobile Teamviewer license which allows us to remotely connect to and troubleshoot your device.
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